Case Study

Real-time service information delivery for the Automotive Aftermarket

GPSL developed, configured, and deployed an Enterprise CMS to assemble and publish approved technical information in seconds.

Case Study

When Repco moved its Autopedia subscription business from CD to an online encylopedia, they needed to ensure that it delivered up-to-date, quality technical content to their subscribers.

Autopedia is a program that is setting the benchmark in Australia delivering technical information and support to automotive workshops. It provides access to over 1 million pages of OEM quality technical information, tailored to the Australian market.

It is high volume, high quality data

Repco therefore needed a solution to provide robust, high-integrity data management capabilities and ensure high performance and reliability

GPSL developed, configured, and deployed an Enterprise CMS application with native support for XML/DITA objects to manage the ENC2 content, allowing authors, editors and reviewers to collaborate in an optimized workflow environment.

The system assembles and publishes approved content to Repco's web delivery platform for access by authorized subscribers. The technical information, wiring diagrams, diagnostic and other vital information is instantly available to subscribers of the Autopedia platform, increasing workshop efficiency and ensuring optimal service to their customers.

GPSL also developed a system for Repco to import diverse third party content across manufacturers and deliver this content for optimal use in Repco's Service Lifecycle Management (SLM) platform.

Results

  • Over $1M in new subscriptions in first year
  • Return on investment less than one year
  • Provides access to over a million pages of OEM quality technical information
  • Enables customers to fix cars faster

Products

Arbortext Content Manager

Arbortext Editor

For 25 years, Repco, a subsidiary of Genuine Parts Group, has been supporting the independent automotive workshops with vital technical information so they can tackle the ever increasing complexity of the vehicles in Australia

Repco

Repco Australia has dramatically changed the landscape of the Australian automotive parts industry, by investing a whopping $50 million in their ‘More Parts for More Cars' program

Industry

Automotive Aftermarket

Geographies

Australia and New Zealand