Service & Parts Information

Streamline the creation, management, and delivery of information for parts and servicing equipment with the first solution of its kind to include a full scope of service content operation

Key Information

Service and parts information when, where, and how you need it

The PTC Service and Parts Information Solution, lets you create, manage and deliver the high-quality service and parts content demanded in today’s world-class service operations.

Our highly-experienced team works with you to integrate a solution which will:

  • Drive your workflows from Engineering to Tech Pubs through to Service
  • Deliver accurate and up-to-date technical parts and 2D/3D graphical information to your global service network
  • Improve service parts revenue, equipment uptime, and technician effectiveness
  • Achieve the ultimate in customer satisfaction


PTC Service and Parts Information Solution is the first of its kind to include a full scope of service content operation.

As a result, the solution has unique capabilities to improve your content efficiency, accuracy, and quality that only an end-to-end solution can provide.

  • Improve Your Service Information Accuracy. In service parts information solutions, associativity is built to source engineering or manufacturing product data to ensure that you have up-to-date service parts information which vastly improves your information accuracy.
  • Enhance Your Service Parts Relevance.Applicability rules are defined for every product configuration, serial number and operating condition to better equip your technicians. Using applicability rules for spares also ensures the availability of the correct serviceable part.
  • Increase the Efficiency & Productivity of Your Parts List Authors.Automatically generate Parts Lists from sBOM. Create Parts Catalogs for interactive and print part information delivery. Accelerate illustration creation by automatically generating interactive 2D and 3D representations of Parts Lists. Support work-in-process collaboration.
  • Simplify and Improve Your Change Management Processes. By building associativity, changes on the engineering parts are flagged on the service side and can be incorporated and reflected in updated service parts information. If you choose an enterprise level of deployment of PTC Windchill, you can perform extensive impact analysis to assess the impact of a design change on manufacturing and service before authorizing the change.
  • Enhance the Efficiency & Effectiveness of Support Organizations and End-Users.Empower technicians and dealer networks to quickly and easily order the correct parts with quick identification of the specific parts required for repair and service procedures. By providing accurate and up-to-date spare parts information to field personnel, you vastly reduce the time and effort required to repair or service a product.